Tactical support at Regional level:
Phase 2 addresses the tactical decision-making needs of the regional
office and helps regional managers identifying opportunities and exploiting
These features will also help managers proactively spotting potential
problems and address them before they become major issues. Tactical
decision-making addressing short-term and multiple locations within
the region are enhanced by the information and analysis provided by
The following features provide insight into the functionalities that Q-FLX delivers
to regional management.
1. Setup and Access Control
The system is enhanced to provide and manage web access to customers
through a system administration tool. Data security in Phase 1 is limited
to security across locations but in this phase – thanks to the
web access facility – it is extended across companies and customers.
The modules available are:
a. Customer Administration
b. Data Security
2. Strategic Planning
In this tactical phase of the system, a unique feature of Budgeting
and Business Plan modules is provided. The user is able to project
and create his/her periodic operation, commercial and administrative
budgets. In addition to it, the budgets can be made at the level of
location, service or client. Based on the budget, users can draw up
over a long-term period business plans and forecasting planned potential
In this tactical intelligence level, the system will facilitate tasks
like service planning through feasibility and viability analysis.
The three modules available are:
b. Business Planning
c. Operations Planning
3. Sales and Marketing
Through interaction among modules, Q-FLX allows activation of a
sales plan based on the business plan. The variance analysis module
will proactively measure and report variances in planned budget and
The module available is:
a. Variance Analysis
Q-FLX provides a unique Chartering management feature
where in users can proactively manage chartering contracts from the
time a vessel is chartered until it is redelivered. Other features
include automatic generation of request for quotations, selection
of quotation and preparation and dispatch of work orders.
The facility of exception management will record and report
business exceptions arising from operations.
The unique modules available under this group are:
c. Requisition and Purchase
5. Tariffs & Contract Management
The Yield Management module is an analytic tool that enables
decision makers to plan actions aimed at maximizing future revenues.
The application is intended for a regional office level deployment.
It allows users to input data from external business environments on
factors such as risk, booking patterns, cancellations, supply factors,
market assessment etc. In addition, the application can access the
other modules to get current and historical data on customers, cost,
revenues and contribution. Thanks to the synergy obtained, the user
can plan on allocating the right type of capacity to the right type
of customer at the right price in order to maximize revenue or ‘yield’.
Defining the right pricing strategy can “make or break” the
overall profitability of a company. Dynamic pricing consists
in adjusting prices based on variables such as sales history and available
capacity in order to maximize revenues in an uncertain market place.
The Dynamic Pricing application allows users to work out tactics like
discounting the current pricing, long term spot rate pricing or entering
into forward rate agreements based on inputs of market scenarios, trade
seasonality, volumes or other exceptional circumstances. This tool
is a true value-adder when a customer does not want standard tariff
The modules available are:
a. Dynamic Pricing
b. Yield Management
6. Booking and Documentation
In this second phase of design & implementation, the booking
module is extended to incorporate Web based booking, providing
features such on-line booking, on-line cancellations, notifications
and status reports.
The modules are:
a. On Line Booking
b. On-Line Documentation
7. Financial Management
Q-FLX has a unique Revenue Control System that is
designed to record and monitor the projections of the organization’s
receivables and payables over a period of time.
Via the analysis of reports generated, the user is able to plan his/her
credit management, working capital and collections policies.
The Statutory Compliance module will facilitate the formatting, creation
and recording of financial statements & records according
to the location and registration of the organization and/or its branches.
The RTP Cycle in phase 2 continues from where it was in Phase 1 of
implementation. The application facilitates the recording and handling
of activities such as:
• Receiving a Purchase Order
• Inputting it into the General Ledger
• Actually collection the invoices
• Checking of invoices
• Generating the Payment advice
• Reconciling and
• Closing of the transaction.
The Results module is an analytic tool that measures the overall operational & financial performance of
the organisation. The system integrates data from across operations,
commercial and financial processes along with the collection of information
on actual and expected revenues & costs. Using an index cost and
experience factor methodology, a highly accurate estimation of contribution
and yield is obtained. Estimates can later be validated and compared
with the budgeted & planned incomes and profits.
As highlighted above, the modules available are:
a. Revenue Control System
c. Requisition to Pay Cycle
d. Statutory Compliance
8. Customer Relationship Management
The Customer Service module caters for the after sales service,
allowing customers to register their issues directly in the system.
The module then allocates those issues to the customer service staff
and tracks them until closure. Analysis facilities are also included.
The module is named:
a. Customers Service
9. Human Resources Management
In phase 2 of the system design, modules on Human Resources Management
(HRM), Customer administration and Data security are introduced. The
HR user can record and update employee’s data, record job
profiles & role details, establish hierarchy, record the history
of employment etc. Other value-added services such as employees appraisal,
leave record, etc. are available.
Under the Payroll feature, the system is able to import each
employee’s updated records. The user can define and customize
payroll components for a specific employee. Pay slips can be printed.
The master file may be sent to a bank for transaction and money transfer
to employees’ accounts.
Those two key modules are called:
10. Knowledge Management (Reports)
Flexi reports as defined under Phase 1 are configurable reports.
In Phase 2, reports required by the regional office level managers
can be configured, stored and shared by them directly. The manager
is able to store as “favorite” his preferences as well
as those shared by other users in order that they do not need to be
reformatted. A simple recall & update of a field is sufficient
to run a new report.
Analytic reports allow the users to conduct introspection into the
business and examine the results with a selection and combination
of variable trade parameters. This is a strong support for planning
tactics and implementation strategies. The module delivers various
kinds of analysis reports such as comparative analysis, time series
analysis, trends analysis, simulations, etc.
Available in this module are:
a. Flexible Reports